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How skyfair Handles Your Personal Data

At skyfair, we take the privacy of your account data seriously — from the moment you open an account to every deposit you make via UPI, Paytm or…

Data collected only as neededUPI & Paytm transaction privacyYour right to access or deleteNo data sold to third partiesIndia-specific data handling

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What This Privacy Policy Covers

skyfair Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data we process when you use skyfair, including account registration details, transaction records tied to UPI, Paytm and PhonePe payments, device identifiers, and browsing activity within our platform. Whether you access us on a mobile browser or desktop, the same

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data practices apply. Our practices are shaped by applicable Indian data protection law, and where local law permits access to our services, these terms govern how your data flows. We do not process data in ways that go beyond what is necessary to operate your account,
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handle your withdrawals, or keep your session secure. If any provision of this policy conflicts with a legal requirement in your jurisdiction, the legal requirement takes precedence.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how we store or use your personal data, or if you want to submit a data access or deletion request, our privacy support team is available around the clock. Reach out through any of the channels below and we will respond within 72 hours.

Team online

Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge every request within 24 hours and complete it within the period required by applicable law.

Live Chat Support

Our live chat agents can log a privacy query on your behalf and escalate it to the data team immediately. Available at all hours, including weekends and public holidays in India.

In-Account Help Centre

Log in, head to the Help section and open a privacy ticket directly from your account dashboard. This links your request to your verified account, speeding up identity confirmation and resolution.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of how we handle your information — from cookies in your browser to the encryption on your withdrawal requests — follows a set of documented internal…

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand page load times.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, we record only the reference number and amount — never your full…

Account Security Measures

Your account is protected by hashed password storage and two-step login verification.

Data Retention Periods

We keep transaction logs for the period mandated by applicable Indian financial regulations.

Who Can Access Your Data

Only authorised skyfair staff involved in account management, fraud prevention and payment processing can access your personal records.

Requesting Changes to Your Data

You may request a copy of all data we hold about you, ask us to correct inaccuracies, or request deletion…

Frequently Asked Questions About Your Privacy

Below are the questions our account holders in India ask most often about data privacy on skyfair. If your question is not covered here, reach out to our privacy support team via live chat or email.

We collect your name, email address, mobile number and date of birth during registration. Once you make a deposit via UPI, Paytm or PhonePe, we also log transaction reference numbers and amounts to maintain your account ledger accurately.

We do not sell or share your data with advertisers or data brokers. We may share data with payment processors like UPI gateways and fraud-screening services solely to complete your transactions and keep your account secure.

Log in to your account, open the Help Centre and submit a data access request. Alternatively, email our privacy team directly. We will compile and send your data within the period required under applicable Indian data protection rules.

Yes. Submit a deletion request through live chat or email. We will remove your profile and activity records within 30 days of closing your account, retaining only what Indian financial law requires us to keep for compliance purposes.

Transaction logs tied to UPI, Paytm and PhonePe deposits and withdrawals are kept for the duration specified by applicable Indian financial regulations. Once that period ends, records are permanently deleted from our systems.

We use essential session cookies and optional analytics cookies. You can turn off analytics cookies from the cookie preference panel in our site footer at any time. Turning off analytics cookies does not affect your ability to log in or make deposits.

Reach out to our privacy team via live chat or the dedicated privacy email address. We investigate all data-handling complaints within 72 hours and provide a written response confirming the steps we have taken to address your concern.

How skyfair Handles Your Personal Data

Contact Us About Your Data

Email Privacy Request

Live Chat Support

In-Account Help Centre

Data Handling, Cookies and Account Security

Cookie Practices

Payment Data Handling

Account Security Measures

Data Retention Periods

Who Can Access Your Data

Requesting Changes to Your Data

Frequently Asked Questions About Your Privacy

01 What personal data does skyfair collect when I open an account?

02 Does skyfair share my data with third parties?

03 How can I request a copy of the data skyfair holds about me?

04 Can I ask skyfair to delete my personal data?

05 How long does skyfair keep my transaction records?

06 What cookies does skyfair use and can I turn them off?

07 Who do I contact if I think my data has been handled incorrectly?

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