Reference

Our Legal Terms, Clearly Explained

skyfair operates under a defined legal framework that governs how your account, your data and your relationship with us are managed.

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsJurisdiction Notice

Explore the Lobby Read FAQ

What Our Legal Terms Actually Cover

skyfair Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with skyfair — from opening your account to making a deposit via UPI, Paytm or PhonePe and withdrawing your balance afterward. Our legal documents define the rules around eligibility, account ownership, acceptable use and how disputes are handled.

1
They are governed by the jurisdiction in which skyfair holds its operating authorisation, and your use of this platform constitutes acceptance of those terms. Where Indian law imposes specific requirements on digital services — including data localisation and grievance redressal — we align our practices accordingly.
2
We update these terms when regulations change, and we notify you through your registered account email before any material revision takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question specifically about these legal terms, your rights under our privacy policy or how your account data is handled, our compliance team is reachable through the channels below. We aim to respond to formal legal or data-related queries within five working days.

Team online

Email Support

Send your legal queries, data-access requests or account-condition questions directly to our compliance address. We acknowledge every email within 24 hours and resolve formal matters within five working days.

Live Chat

Our support agents are available via live chat around the clock. For legal questions that require escalation, they will route your query directly to the compliance desk with a reference number.

Grievance Officer

In line with Indian digital-service requirements, we have a designated Grievance Officer. You can submit a formal complaint or rights request to this officer, who will respond within the timeframe the law prescribes.

HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

skyfair applies specific technical and organisational measures to protect your account and personal data.

Data Collection

We collect only what is necessary to operate your account — your name, contact details and transaction records via UPI…

Cookie Use

Our cookie policy distinguishes strictly necessary cookies from optional analytics and preference cookies.

Account Security

Passwords are hashed using industry-standard encryption. Two-step verification is available on your account and we recommend enabling it immediately after…

Data Retention

Your account data is retained for as long as your account remains active and for the period required by applicable…

Your Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies or — where our…

Third-Party Sharing

We share your data only with payment processors such as UPI networks and Paytm, identity-verification providers and regulators where disclosure…

Frequently Asked Legal Questions

The questions below cover the legal concerns we hear most from account holders in India — from data rights to jurisdiction, cookies to account conditions. If your question is not answered here, our compliance team is ready to help.

Our terms are governed by the jurisdiction in which skyfair holds its operating authorisation. Access and eligibility depend on local law and are available where local law permits. The terms specify the governing law and dispute-resolution forum in their preamble.

Submit a written data-access request to our Grievance Officer by email. Include your registered account email and a government-issued ID for verification. We will provide a structured data copy within the timeframe required by applicable law.

Yes, where our legal basis for processing permits it. Certain data — particularly transaction records linked to UPI, Paytm or PhonePe payments — must be retained for the minimum period prescribed by financial regulations, after which it is deleted.

We place strictly necessary cookies to keep your session active and optional analytics cookies to improve site performance. You can decline optional cookies via the settings panel on our cookie-consent banner without losing access to your account or wallet.

We share data only with payment processors, identity-verification partners and regulators where legally required. Your information is never sold to advertisers or marketing networks. All processors operate under data-processing agreements that bind them to confidentiality.

On account closure we immediately deactivate your profile. Transaction records are retained for the legally required period and then securely deleted or anonymised. You may request confirmation once the deletion cycle is complete.

Contact our designated Grievance Officer by email with a clear description of your concern. We acknowledge formal complaints within 48 hours and aim to resolve them within the timeframe prescribed by Indian digital-service regulations.

Our Legal Terms, Clearly Explained

Reach Our Legal and Compliance Team

Email Support

Live Chat

Grievance Officer

Data Handling, Cookies and Account Security

Data Collection

Cookie Use

Account Security

Data Retention

Your Rights

Third-Party Sharing

Frequently Asked Legal Questions

01 Which jurisdiction governs the skyfair legal terms?

02 How do I request a copy of the personal data skyfair holds about me?

03 Can I ask skyfair to delete my personal data?

04 What cookies does skyfair place, and can I opt out?

05 Does skyfair share my data with third parties?

06 What happens to my account data if I close my account?

07 How do I raise a formal complaint about a legal or privacy matter?

Related Pages